We are committed to your full satisfaction and strive to provide our customers with a easy and carefree shopping experience. So if you have any questions or special requests don't hesitate to contact us. Feel free to browse through our webstore using the categories on the right side panel, or use the search window to search for what you've been looking for. Didn't find what you've been looking? contact us and we will be happy to help you out. Happy Shopping!
The Staff at Lone Wolf's Lodge Trading Post
Shipping & Handling
What are the shipping rates?
Our web site automatically computes and displays shipping charges whenever you place an item in your shopping basket. For most orders placed, we charge a flat per order rate or a calcuated shipping rate. All items will be charged at the per item rate.
Additional Shipping Details
Items are usually shipped within 48 to 72 hours after your order is placed.
Please note our warehouses do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.
Tracking information provided when available, usually within 24 hours of shipment.
For large items, for example, gas generators
Whats Included?
Please allow for extra delivery time. Delivery to a residence anywhere in the contiguous 48 states within 10 to 15 business days.
Local delivery agent will call and schedule a delivery appointment for Monday-Friday within a 4-hour delivery window.
2-man delivery
You must provide us with a valid bill to and ship to phone number when placing your order, as most carriers will need to schedule the delivery with you.
Shipping Times
Most of our orders are shipped within 48-72 hours. Tracking information is e-mailed within 24 hours of shipment. Most of our orders arrive within 3 - 4 business days. For larger items, Please allow up to 15 business days for your item to arrive.
We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders.
Do you ship internationally?
Yes, we can ship or bill to addresses outside the United States with the Global Shipping program. Some items are restricted for overseas shipping. (Exception: P.O. Box addresses in Canada are fine.)Due to shipper restrictions, we cannot deliver to APOs, or FPOs.
Some AUCTION items we will ship to oversea locations. Check specifics on individual listings on auction items.
Order Tracking
Has my order shipped?
We e-mail tracking numbers on all orders usually within 24 to 48 hours of shipment. Our estimated delivery time is 3 to 10 business days following shipment.
Can I track my order?
We e-mail tracking numbers on all orders usually within 24 hours of shipment. Along with the tracking number, we provide a link to the carriers Web page to assist in your tracking.
My order never arrived?
If you have received a tracking number and your order never arrived in accordance to the shipping carriers estimated delivery date, please contact us here Contact Us and we will assist you in locating your order.
If you have not received a tracking number:
Has it been 15 business days since your order was confirmed?
NO : Please wait the 15 business day period prior to contacting us.
YES : Please contact us here Contact Us
An item is missing from my order?
Most of our products are shipped from a central warehouse. However, there are times that orders contain products that are shipped from multiple warehouses.
Customer service & return policy
We proudly stands behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 30* days of receiving your order. We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.
Note: A Return Authorization (RA) is required prior to shipping your package back to us. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can contact us here Contact Us.
Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days.
If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs.
Items that are returned more than 30 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion.
If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee and the original shipping charges.
* - For camcorders, digital cameras, and portable audio/video devices, solar products, there is a 14-day return policy. All other above conditions apply.
No Exchanges
Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse for a refund and then visit our website to purchase the new item that you want.
How to Return An item
1. Complete the Return Form- The Return Form needs to be filled out completely and signed before we process your return. Using this form, tell us why you are returning the item in as much detail as possible. Upon receipt of this form, we will issue an RA# for the return.
2. Packing your return- Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form. Please clearly write your RA # on the outside of your box.
3. Shipping your return- If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FEDEX to ensure proper tracking of your product.
